Customer Support

Informant Technologies is committed to delivering superior customer support services that complement and add value to our software. Our customers understand the value we place on long-term business relationships, and our pledge is to provide them with prompt, knowledgeable, and professional support services.

...the ongoing technical support is second to none.”
— City of Altoona Police Department, Pennsylvania

Support Plan Benefits:

  • Unlimited access to our toll free helpdesk line during normal business hours.
  • Special discounts on additional software purchases.
  • Access to our customers-only website.
  • Free releases of the regular updates and enhancements to the software that we deliver periodically.

Customer Website

Our customers-only website easily allows customers to download new software updates and releases, access a broad range of information on our solutions, find answers to frequently asked questions posed by our customers, find details of upcoming follow-up training opportunities and special events for customers, and interact with our technical support staff.


I have nothing but praise for Informant Technologies. The tech support that we receive is fantastic.
— University of Pittsburgh at Bradford Campus Police & Safety, Pennsylvania
The tech support is awesome. Not only is the tech support knowledgeable in using the system, but also they are very knowledgeable with law enforcement and reports.
— Yerington Police Department, Nevada
Love these folks. They’re patient and always most helpful. They always have an answer.
— Merrimack College Police - Massachusetts